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Do I have a claim?

Most people who have superannuation automatically hold life insurance through their super fund. When they pass away, their life insurance and superannuation balances (known collectively as a superannuation death benefit) are distributed.

You likely have a claim to their death benefit if you were:

  • In a close personal relationship with the loved one (e.g. a spouse or a child), or
  • Financially dependent on the loved one, or
  • Nominated as the beneficiary by the loved one in a super or insurance policy

If you’re unsure about your entitlement to a death benefit, or just want to find out where you stand, contact us today. One of our expert lawyers will advise you, free of charge.

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Frequently Asked Questions

How long will it take?

Generally, your claim will be approved by the insurer within 4 to 6 weeks of lodgement. However, if there is a contest (where someone is disputing your claim), it could take 3–6 months.

How do I begin a death benefits claim?

The death of a loved one can be an incredibly difficult time, and the idea of starting a death benefits claim might feel daunting. This is where an expert death benefits lawyer can assist, guiding you through the process as swiftly and securely as possible.

To begin a death benefits claim, your lawyer will submit a claim form, as well as documents demonstrating your relationship to the deceased. They will also note any people who are financially dependent upon you.

It is important to begin a death benefits claim as soon as possible. If other dependants or family members lodge a claim, your entitlement to the benefits may be challenged or extinguished.

Are there any time limits?

It’s important to act quickly. If another family member or claimant lodges a claim, you may lose your entitlement to benefits.

Can I dispute a death benefit given to someone else?

Yes, binding nominations can be disputed. Our lawyers are able to consider how your particular facts fit within the law. In our experience it is vital to collect all the evidence down to the smallest detail (from emails to text messages to telephone bills) – the devil is always in the detail.

Death benefit law is complex so you will need expert legal help. Contact us today for a free consultation, and one of our team will advise you.

Can I claim death benefits before I die?

There are certain circumstances which may allow you to claim death benefits while still alive.

In a situation where the policy holder is suffering from a terminal illness, they may be able to make a terminal illness claim. This is an advanced payment of a death benefit, usually paid to a policy holder who is likely to pass away within the next 12 – 24 months. The exact requirements vary from fund to fund, and are governed by the individual policy.

A terminal illness claim is different from a death benefits claim, requiring two doctors to certify that the individual is terminally ill, as well as their life expectancy.

Do I need a lawyer?

The majority of people who have their claims denied are unrepresented, meaning they did not seek legal advice from a qualified death benefits lawyer before starting their case.

In our experience, insurers can overstep their powers in the absence of legal representation, denying claims which might otherwise have been approved.

Death benefits matters are particularly complex because the courts have confirmed that the super funds are able to make payments to any parties they deem relevant.

It’s also important to consider that obtaining expert evidence—which can often make or break a case—can be expensive. That’s why we pay all upfront costs, including any reports required. In addition, most of our death benefits team worked for insurance companies prior to joining us. Their insider knowledge helps fast track your claim, and provides valuable insight into the tactics insurers often use to reject claims.

Overall, an experienced death benefits lawyer will:

  • Consider your relevant policy and trust deed advise you on the best course of action.
  • Consider all current law and court decisions, establishing whether you fit the definition for receiving death benefits before lodging your claim.
  • Compare your position to similar cases we have worked on.
  • Implement a strong legal strategy and collate all evidence required to establish your claim.
  • Cover all upfront costs for any evidence.
  • Take care of all communication with the insurer.
  • Issue formal complaints in the event your claim is denied or delayed.
What happens if my loved one was underinsured?

In order to pursue a death benefits claim, your loved one must have held insurance cover at the date they passed away. Generally, the benefit you receive is paid according to that date.

In essence, this means if your loved one was not insured at the time, you may not have a death benefits claim. However, there are still circumstances in which you may be entitled to a claim. Underinsurance and death benefits is a complex area of law, but a specialist lawyer can help you determine if you have a claim.

That’s where our free initial consult can help—we’ll investigate your loved one’s insurance cover, determine whether or not you have a death benefits claim, and advise you on your options. If your loved one was underinsured, or if you’re unclear about your level of cover, give us a call today. We can also provide general advice on your death benefits claim.

Can I access my super account balance early?

When we think of superannuation, we usually think of an account balance paid upon retirement, or after reaching the designated age. However, in particular circumstances, you may successfully apply to release your super account balance earlier.

These circumstances can include, but are not limited to:

  • Financial hardship
  • Compassionate grounds
  • Permanent incapacity
  • Temporary incapacity
  • Terminal illness

In addition, your super benefit can be released early if the money is required for:

  • The cost of medical treatment (provided it is not commonly available in the public health system); or
  • Medical transportation costs (required by either the fund member or their dependant); or
  • Loan repayments (to prevent mortgage sale of property); or
  • Special needs modifications to the home or transport of a severely disabled fund member (or dependant); or
  • Palliative care or funeral expenses of a fund member or their dependant

A claim for early release of super funds is similar to a Total and Permanent Disability (TPD) claim, in that they are both assessed under similar criteria. Namely, that the claimant ceased work due to an injury or illness and, as a result of that injury or illness, is unable to return to any work that is within their education, training or experience.

In order to satisfy the criteria, the Fund’s Trustee requires sign off from two qualified medical practitioners, confirming that you are permanently incapacitated.

At Monaco Solicitors, we focus primarily on permanent incapacity and TPD. Our team are experts at helping clients gain early access to their super in situations where they can no longer work. If you are unable to work due to permanent incapacity or TPD, or you’re unsure of whether your injury or illness qualifies, get in touch today.

For more information on the early release of super funds, head to the ATO online guide.

 

Our promise is simple No Win, No Fee

There’s no financial risk. It costs you exactly nothing to start your claim, and you only pay us when we are successful. No successful outcome, no fee or expenses owing. Simple.

  • $0 upfront: we pay all your expenses
  • $0 to pay back if we’re not successful
  • Fixed fee on Death Benefit & Life Insurance Claims so you know exactly what to expect

98% Success Rate

We win the overwhelming majority of our cases. This doesn’t just happen. It’s our hard, diligent work that gets results. We leave nothing to chance in preparing your claim, so you get the result you deserve.

Why choose our team of Death Benefit lawyers?

The law surrounding superannuation death benefits is complex and consistently evolving. Courts’ decisions often turn on the way your lawyer has applied your particular facts to the law, or the specificity of the evidence submitted. To secure a win, your lawyer will need not only a strong background in death benefits law, but an extensive knowledge of similar cases.

As a national firm, we have the skills and experience to handle your claim: no matter where you are, no matter how complex your claim.

Contact Us Now

Award-Winning Lawyers

In 2020, we were awarded “Superannuation and Life Insurance Law Firm of the Year in Australia”. You can be confident your claim is in expert hands.

Death Benefit Law Specialists

We have a large team who deal exclusively with death benefits, led by Accredited Specialists. No matter how complex your claim, we have the expertise to handle it successfully.

Our Unique Perspective

We understand the opposition. Many of our lawyers previously worked for insurers, so we know how to cut through the tactics insurance companies use to decline your claim.

4.9 Star Google rating

Don’t just take our word for it – look at independent Google reviews from our clients. In fact, we have the highest Google rating within the industry.

34 Offices Australia wide

With offices all over Australia, help is just around the corner. Alternatively, we can organise video conferencing, or come to you in person.

Fast-Tracked Claims

Our streamlined procedures mean we lodge your claim quickly, so you get to access your valuable benefits sooner.

Don’t just take our word for it - See what our clients say

I can now move on with financial security

What can I say. What an absolute pleasure it was dealing with Monaco! Smooth, fast and the most professional lawyers I’ve ever dealt with. Ginan made things so easy, called to see how I was once a week and give me updates and kept me informed the whole way, an absolute superstar. I can now move on with my life and with financial security. Thanks again Monaco and thanks again to Ginan and Ben.

Justin Phillips

My case has just taken 3 months

I am so happy with the outcome of my case. Monaco Solicitors were very professional and their expertise and knowledge were comforting. Daniella was excellent to deal with. She kept in contact with me on a regular basis with up to date progress on my claim. I would recommend Monaco Solicitors to anyone needing help. All the team was very happy and helpful and always available to talk with you. My case has just taken 3 months to get an outcome from the time all the paperwork was completed. Which is an unbelievable timeframe. I can’t thank them enough.

Kharli Green

I have my life back on track

I would recommend Monaco Solicitors to anyone looking for an outstanding compensation law firm. They are the best in the industry – experts in what they do and empathetic towards their clients, making them feel heard and supported. Can’t thank Monaco enough for their help, I can now have my life back on track.

Anna Davis

I got four quotes and they were the best price

Warren and his team went above and beyond to get me the best result in record time I am sure. I got four quotes and not only were they the best price, they were less than half of one of the firms you always see on TV. Seriously can’t thank these guys enough!

Myles Brown

Took all of the worry of my claim away from me

My solicitor Ben and his assistants took all of the worry of my claim away from me (that is the reason that I had waited so long to appeal – as it was just too hard even though I knew I was in the right!!). They kept me fully informed of all developments and achieved what I believe to be a very successful outcome. I would very much recommend Monaco Solicitors for compensation litigation.

Peter Dorahy

Extremely compassionate and understanding

I would fully recommend Monaco Solicitors for several reasons. My case involved the death of my husband so it has been an extremely difficult time for me. My lawyer (Anthony Porthouse) and his team were extremely compassionate and understanding. They kept me up to date with the progression of the case and explored every avenue regarding getting me the best result.

Trust was a very important factor and I trusted their judgement completely. I was treated with respect and not made to feel as though I was just another case. If you need a very good lawyer then I definitely would consider Monaco Solicitors. VH.

Val Hart

Results came very quickly

Very responsive and great at keeping me updated all the way through my case. Results came very quickly and they were very comprehensive and accurate when representing my case. They always answered my questions and helped me understand the process along the way. Very happy with this firm and would recommend.

Mario Gomes

Taken all stress off me

Monaco Solicitors have managed to change my life completely. They have taken all stress off me resolving my legal matter in a very positive outcome. They have kept me closely updated on progress all the way through and returned my calls with an hour if I had questions or concerns. They also took the time to reassure me when I felt concerned or worried. The lady handling my case I was so comfortable with you would feel like a friend and I don’t believe that a better job could have been achieved. I would without hesitation recommend that anyone needing their services to go ahead without hesitation and the costs involved were so reasonable and I felt I had been given a bargain and very happy to pay. Thank you

Joy Kerr

I got all that I was entitled to

Monaco Compensation Lawyers have been a wonderful support during a difficult time. I am particularly grateful to both Kelly and Paul who sought to see I got all that I was entitled to and such amazing support throughout and at mediation. A big thank you to the whole team.

Kylie Selig

Won us the compensation we needed

Great team would highly recommend. They did so much work for us and their personal approach was amazing. They treated my wife and I with such care and won us the compensation we needed to get our life back on track. They really care about what they do and their clients.

If you want a personal approach and not just another client approach I have to say they will look after you.

Martin Glennan

Looked after me like I was part of their family

Where do I start omg Monaco Solicitors looked after me like a was part of their family, 24/7 they where there for me right from the front desk to the top.

They made me feel safe, cared 4, loved, and only ever treated my with respect, loyalty, honesty, compassion. A massive thank u to Ness (Vanessa), Mumma bear (June), my mate (Dillon), Emily and all the girls at the front desk that took my 10 calls a day lol.

I honestly think I have friends for life. Thank u all for having my back, love u all.

William Jones

Couldn't have asked for a better law firm

We contacted Monaco two years ago. We found them to be very thorough and professional. We were kept well informed of the progress of our claim. Maria Aravena was so professional and compassionate to our situation. They fought for us and got us the best possible outcome for our case.

Couldn’t have asked for a better law firm!! Highly recommended as negligence lawyers!!

Michelle Talbot

It was very stress free

I can’t thank Vanessa Mouawad Azzi and her team enough for the hard work they put in for my compensation claim. They made it so easy on me, and any time I needed to attend medical appointments for them, they paid the cost upfront for me, including flights, accommodation and “spending money”, which was paid back to them upon completion of the settlement. It was very stress free on me as a single mother. Thank you again. I highly recommend Monaco.

Tash Wallis
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4.8
Based on 274 Reviews
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Real people, real results —

Hear Darren’s story

“Originally when the insurer said no, I basically said ‘OK, there’s no point’. But then I went away and thought, ‘No this isn’t right.’ I rang Monaco and they were amazing, within a month we were done. Monaco took the stress out of everything. To get a response within an hour, and to have everything laid out then, on the spot, was amazing”

Millions won for our clients

Here are some examples of our firm’s recent wins

$1 million

When Chloe’s de facto partner died, his family tried to claim his benefit. We won 3 court cases in our battle to get Chloe what was rightfully hers.

When Chloe’s de facto partner died, he was only in his 30s. While he had no assets, he did have a large life insurance benefit. Unfortunately, his family disputed Chloe’s entitlement to the benefit.

Our initial case was successful, and the superannuation fund paid Chloe 100% of the benefit. Displeased with the result, the family appealed the super fund’s decision to the ombudsman (the Australian Financial Complaint Authority). Once again, we successfully argued Chloe’s case. The tribunal confirmed the super fund’s determination.

The family then applied to the Federal Court of Australia (AFCA), citing an error in the super fund’s decision-making process.

Given the large benefit amount, the case before the AFCA required careful preparation. We briefed one of the most senior barristers in Australia to appear on our client’s behalf. The case was argued in court for two days. In the end, the AFCA decided in Chloe’s favour, once again awarding her 100% of the benefit.

$1 million

After his death, Tina’s partners’ family was awarded his benefit. We found a loophole – and got the decision overturned.

When Tina’s de facto partner passed away, his super fund paid 100% of the benefit to her partner’s estate. Tina’s partner had made a recent will, stipulating that the benefit should be paid to his relatives via the estate.

When Tina came to us for advice, we noted the complexity of her case. The law was mostly in favour of the estate, and we’d have to think outside the box if Tina’s claim had any chance of success. Our team looked at similar cases decided by the courts, finding exceptions to the rule. We were then able to establish a loophole in Tina’s partner’s policy, and argue that the benefit should be paid to Tina. As a result, the original decision was overturned and Tina was awarded 100% of the benefit.

$500,000

When Daniella and Luke lost their father’s death benefit to his de facto spouse, we investigated and got the decision overturned.

After their father passed away, Daniella and Luke lodged a death benefit claim through his superannuation fund. Unfortunately, because their father was in a de facto relationship at the time of his death, their claim was rejected and the benefit was awarded to the de facto.

With only 28 days to dispute the original decision, Daniella and Luke contacted us for legal advice. Overturning a super fund determination is never easy. We needed to thoroughly investigate the relationship between their father and his de facto.

We were able to collect evidence to establish that the relationship wasn’t as close as his de facto claimed. We successfully argued that it did not fit the definition of a true de facto partnership. We completed our investigation and prepared detailed supporting submissions – all before the 28-day deadline. As a result, the original decision was overturned and Daniella and Luke received 100% of the $500,000 benefit.

$240,000

Parents win peace of mind and benefits against fraudulent de facto claim.

When Arthur and his wife lost their son John suddenly, their devastation was compounded by a woman claiming to be his de facto. She lodged a claim and was awarded 100% of his benefit.

John’s parents disputed the super fund’s decision without legal representation. As a result, the fund determined that they were entitled to only 20% of the benefit. The remainder would go to the de facto.

It was then that the parents came to us for legal advice. They were suspicious about the claims made by the de facto. Our lawyers only had 28 days in which to investigate, prepare and file an appeal to the original decision. Through close investigation, we discovered that the de facto was actually in a relationship with another partner.

We obtained witness statements, emails, text messages and even Facebook posts, all of which corroborated the case against the de facto. In the end, Arthur and his wife were awarded 100% of the benefit, instead of their original 20%.

$120,000

When his brother died, Shaun’s estranged parents tried to claim his benefit. We proved it belonged to Shaun.

For most of their lives, Shaun had assisted his brother financially. Shaun’s brother was estranged from their parents. Despite this estrangement, when Shaun’s brother passed away, their parents attempted to claim his superannuation death benefits.

To help Shaun, we needed to closely examine the fund’s Trust Deed, as well as the relevant legal principles. These matters are complex, and require an expert in superannuation death benefits.

By meticulously collecting the relevant evidence, we were able to prove that Shaun and his brother were in a relationship of “financial interdependency”. This is usually only applicable to de facto or spousal relationships.

Shaun was awarded the full $120,000 of the benefit amount. We were pleased to help Shaun claim a benefit that honoured his relationship to his brother.

$120,000

When Sonya’s same-sex partner passed away, her partners’ parents disputed Sonya’s death benefit claim. We proved that Sonya was the rightful beneficiary.

Sonya’s partners’ parents never supported their relationship. The parents provided evidence that Sonya and her partner had separated for a period prior to her passing. This complicated the matter. The superannuation fund is required to consider whether there was an expectation that the relationship would continue into the future. The parents argued that the relationship between Sonya and their daughter was “off and on”, and there was no evidence that they expected the relationship to be permanent.

We investigated, obtaining evidence that Sonya and her partner had, in fact, made plans for a future together. In preparing the claim, we reviewed the relevant law and found court cases with similar facts. We diligently satisfied the elements that the courts would consider, in the event this claim had to be litigated.

By showing the superannuation fund that we were ready to go to court, we were successful. We proved Sonya’s claim and she was able to claim the full benefit of $120,000.

We can help you wherever you are in Australia

With 34 convenient office locations across Australia, we’re never far away.

Prefer to stay at home? You can get advice on whether you have a claim over the phone. Just give us a call during business hours — often, you can speak to a lawyer about your case on the spot.

or Use My Location

Moss Vale

9 Clarence Street
Moss Vale, NSW 2577


1300 451 193

Blue Mountains

210 Macquarie Road
Springwood NSW 2777


1300 451 193

Hobart

Level 6, Reserve Bank Building, 111 Macquarie Street,
Hobart 7000


1300 451 193

Maroochydore

8 Pikki Street,
Maroochydore QLD 4558


1300 451 193

Adelaide

Level 5, 121 King William Street
Adelaide SA 5000


1300 451 193

Perth

Level 29, 221 St Georges Terrace
Perth WA 6000


1300 451 193

Preston

Ground Floor, 84 Hortham Street
Preston VIC 3072


1300 451 193

Malvern

Malvern Ground Floor, 23 Milton Parade
Malvern VIC, 3144


1300 451 193

Frankston

435 Nepean Highway,
Frankston VIC, 3199


1300 451 193

Altona

Level 1, 91 Railway Street
South Altona, VIC, 3018


1300 451 193

Hawthorn

Ground Floor, 737 Burwood Road
Hawthorn VIC 3122


1300 451 193

Melbourne

Collins Street Tower, Level 3, 480 Collins Street,
Melbourne VIC 3000


1300 451 193

Gold Coast

Level 13, 50 Cavill Avenue
Gold Coast QLD 4217


1300 451 193

Brisbane

22/F Northbank Plaza, 69 Ann Street
Brisbane QLD 4000


1300 451 193

Wollongong

1st Floor, 1 Burelli Street
Wollongong NSW 2500


1300 451 193

Tamworth

Level 1/Shop 7, 345 Peel Street
Tamworth NSW 2340


1300 451 193

Newcastle

17 Bolton St
Newcastle NSW 2300


1300 451 193

Penrith

Level 1, 331 High Street,
Penrith, NSW 2750


1300 451 193

Rockdale

Level 2, 8-12 King Street,
Rockdale, NSW 2216


1300 451 193

Parramatta

L7, 91 Phillip Street,
Parramatta, NSW 2150


1300 451 193

North Ryde

Level 5, 7 Eden Park Drive
North Ryde NSW 2113


1300 451 193

Liverpool

Level 2, 215 – 219 George Street
Liverpool NSW 2170


1300 451 193

Crows Nest

246 Pacific Highway
Crows Nest NSW 2065


1300 451 193

Chatswood

Level 20, Tower A, The Zenith, 821 Pacific Highway,
Chatswood, NSW 2067


1300 451 193

Botany

Level 1, Unit 7, 11 Lord Street
Botany, NSW 2019


1300 451 193

Blacktown

Level 3, 81 Flushcombe Road
Blacktown NSW 2148


1300 451 193

North Strathfield

9 George Street WOTSO,
North Strathfield, NSW 2137


1300 451 193

Sydney CBD

L5, 75 Elizabeth Street
Sydney NSW 2000


1300 451 193

What to expect Your Death Benefit Claim Process

Office Portrait 6
  • You get in touch Tell one of our lawyers about your situation. Most likely, this lawyer will see your claim through to its successful completion.
  • We investigate your loved one’s death benefits Your lawyer will get all the necessary documents together. This includes details of the death benefits and any other information required to lodge or dispute your claim.
  • We meet to explain your entitlements Once your lawyer is across all the details of your cover, you’ll get advice about your entitlements. We’ll tell you how to proceed, and let you know about any other potential claims.
  • We get evidence in support of your claim Your lawyer will start collecting evidence to support your relationship with the deceased. They will prepare detailed submissions based on the law applicable to your case.
  • We prepare and submit your claim Your lawyer will complete all claim forms and send them to your fund, together with supporting material designed to convince the fund that you have a legitimate claim.
  • Your Death Benefit claim is successful You tell your lawyer how you want to receive your benefit. We make sure you get your money as soon as possible.
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