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Do I have a claim?
Most people who have superannuation automatically hold life insurance through their super fund. When they pass away, their life insurance and superannuation balances (known collectively as a superannuation death benefit) are distributed.
You likely have a claim to their death benefit if you were:
- In a close personal relationship with the loved one (e.g. a spouse or a child), or
- Financially dependent on the loved one, or
- Nominated as the beneficiary by the loved one in a super or insurance policy
If you’re unsure about your entitlement to a death benefit, or just want to find out where you stand, contact us today. One of our expert lawyers will advise you, free of charge.
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Start your online claim checkFrequently Asked Questions
How long will it take?
Generally, your claim will be approved by the insurer within 4 to 6 weeks of lodgement. However, if there is a contest (where someone is disputing your claim), it could take 3–6 months.
How do I begin a death benefits claim?
The death of a loved one can be an incredibly difficult time, and the idea of starting a death benefits claim might feel daunting. This is where an expert death benefits lawyer can assist, guiding you through the process as swiftly and securely as possible.
To begin a death benefits claim, your lawyer will submit a claim form, as well as documents demonstrating your relationship to the deceased. They will also note any people who are financially dependent upon you.
It is important to begin a death benefits claim as soon as possible. If other dependants or family members lodge a claim, your entitlement to the benefits may be challenged or extinguished.
Are there any time limits?
It’s important to act quickly. If another family member or claimant lodges a claim, you may lose your entitlement to benefits.
Can I dispute a death benefit given to someone else?
Yes, binding nominations can be disputed. Our lawyers are able to consider how your particular facts fit within the law. In our experience it is vital to collect all the evidence down to the smallest detail (from emails to text messages to telephone bills) – the devil is always in the detail.
Death benefit law is complex so you will need expert legal help. Contact us today for a free consultation, and one of our team will advise you.
Can I claim death benefits before I die?
There are certain circumstances which may allow you to claim death benefits while still alive.
In a situation where the policy holder is suffering from a terminal illness, they may be able to make a terminal illness claim. This is an advanced payment of a death benefit, usually paid to a policy holder who is likely to pass away within the next 12 – 24 months. The exact requirements vary from fund to fund, and are governed by the individual policy.
A terminal illness claim is different from a death benefits claim, requiring two doctors to certify that the individual is terminally ill, as well as their life expectancy.
Do I need a lawyer?
The majority of people who have their claims denied are unrepresented, meaning they did not seek legal advice from a qualified death benefits lawyer before starting their case.
In our experience, insurers can overstep their powers in the absence of legal representation, denying claims which might otherwise have been approved.
Death benefits matters are particularly complex because the courts have confirmed that the super funds are able to make payments to any parties they deem relevant.
It’s also important to consider that obtaining expert evidence—which can often make or break a case—can be expensive. That’s why we pay all upfront costs, including any reports required. In addition, most of our death benefits team worked for insurance companies prior to joining us. Their insider knowledge helps fast track your claim, and provides valuable insight into the tactics insurers often use to reject claims.
Overall, an experienced death benefits lawyer will:
- Consider your relevant policy and trust deed advise you on the best course of action.
- Consider all current law and court decisions, establishing whether you fit the definition for receiving death benefits before lodging your claim.
- Compare your position to similar cases we have worked on.
- Implement a strong legal strategy and collate all evidence required to establish your claim.
- Cover all upfront costs for any evidence.
- Take care of all communication with the insurer.
- Issue formal complaints in the event your claim is denied or delayed.
What happens if my loved one was underinsured?
In order to pursue a death benefits claim, your loved one must have held insurance cover at the date they passed away. Generally, the benefit you receive is paid according to that date.
In essence, this means if your loved one was not insured at the time, you may not have a death benefits claim. However, there are still circumstances in which you may be entitled to a claim. Underinsurance and death benefits is a complex area of law, but a specialist lawyer can help you determine if you have a claim.
That’s where our free initial consult can help—we’ll investigate your loved one’s insurance cover, determine whether or not you have a death benefits claim, and advise you on your options. If your loved one was underinsured, or if you’re unclear about your level of cover, give us a call today. We can also provide general advice on your death benefits claim.
Can I access my super account balance early?
When we think of superannuation, we usually think of an account balance paid upon retirement, or after reaching the designated age. However, in particular circumstances, you may successfully apply to release your super account balance earlier.
These circumstances can include, but are not limited to:
- Financial hardship
- Compassionate grounds
- Permanent incapacity
- Temporary incapacity
- Terminal illness
In addition, your super benefit can be released early if the money is required for:
- The cost of medical treatment (provided it is not commonly available in the public health system); or
- Medical transportation costs (required by either the fund member or their dependant); or
- Loan repayments (to prevent mortgage sale of property); or
- Special needs modifications to the home or transport of a severely disabled fund member (or dependant); or
- Palliative care or funeral expenses of a fund member or their dependant
A claim for early release of super funds is similar to a Total and Permanent Disability (TPD) claim, in that they are both assessed under similar criteria. Namely, that the claimant ceased work due to an injury or illness and, as a result of that injury or illness, is unable to return to any work that is within their education, training or experience.
In order to satisfy the criteria, the Fund’s Trustee requires sign off from two qualified medical practitioners, confirming that you are permanently incapacitated.
At Monaco Solicitors, we focus primarily on permanent incapacity and TPD. Our team are experts at helping clients gain early access to their super in situations where they can no longer work. If you are unable to work due to permanent incapacity or TPD, or you’re unsure of whether your injury or illness qualifies, get in touch today.
For more information on the early release of super funds, head to the ATO online guide.
Our promise is simple No Win, No Fee
There’s no financial risk. It costs you exactly nothing to start your claim, and you only pay us when we are successful. No successful outcome, no fee or expenses owing. Simple.
- $0 upfront: we pay all your expenses
- $0 to pay back if we’re not successful
- Fixed fee on Death Benefit & Life Insurance Claims so you know exactly what to expect
98% Success Rate
We win the overwhelming majority of our cases. This doesn’t just happen. It’s our hard, diligent work that gets results. We leave nothing to chance in preparing your claim, so you get the result you deserve.
Why choose our team of Death Benefit lawyers?
The law surrounding superannuation death benefits is complex and consistently evolving. Courts’ decisions often turn on the way your lawyer has applied your particular facts to the law, or the specificity of the evidence submitted. To secure a win, your lawyer will need not only a strong background in death benefits law, but an extensive knowledge of similar cases.
As a national firm, we have the skills and experience to handle your claim: no matter where you are, no matter how complex your claim.
Award-Winning Lawyers
In 2020, we were awarded “Superannuation and Life Insurance Law Firm of the Year in Australia”. You can be confident your claim is in expert hands.
Death Benefit Law Specialists
We have a large team who deal exclusively with death benefits, led by Accredited Specialists. No matter how complex your claim, we have the expertise to handle it successfully.
Our Unique Perspective
We understand the opposition. Many of our lawyers previously worked for insurers, so we know how to cut through the tactics insurance companies use to decline your claim.
4.9 Star Google rating
Don’t just take our word for it – look at independent Google reviews from our clients. In fact, we have the highest Google rating within the industry.
34 Offices Australia wide
With offices all over Australia, help is just around the corner. Alternatively, we can organise video conferencing, or come to you in person.
Fast-Tracked Claims
Our streamlined procedures mean we lodge your claim quickly, so you get to access your valuable benefits sooner.
Don’t just take our word for it - See what our clients say
Real people, real results —
Hear Darren’s story“Originally when the insurer said no, I basically said ‘OK, there’s no point’. But then I went away and thought, ‘No this isn’t right.’ I rang Monaco and they were amazing, within a month we were done. Monaco took the stress out of everything. To get a response within an hour, and to have everything laid out then, on the spot, was amazing”
Millions won for our clients
Here are some examples of our firm’s recent wins
We can help you wherever you are in Australia
With 34 convenient office locations across Australia, we’re never far away.
Prefer to stay at home? You can get advice on whether you have a claim over the phone. Just give us a call during business hours — often, you can speak to a lawyer about your case on the spot.
What to expect Your Death Benefit Claim Process

- You get in touch Tell one of our lawyers about your situation. Most likely, this lawyer will see your claim through to its successful completion.
- We investigate your loved one’s death benefits Your lawyer will get all the necessary documents together. This includes details of the death benefits and any other information required to lodge or dispute your claim.
- We meet to explain your entitlements Once your lawyer is across all the details of your cover, you’ll get advice about your entitlements. We’ll tell you how to proceed, and let you know about any other potential claims.
- We get evidence in support of your claim Your lawyer will start collecting evidence to support your relationship with the deceased. They will prepare detailed submissions based on the law applicable to your case.
- We prepare and submit your claim Your lawyer will complete all claim forms and send them to your fund, together with supporting material designed to convince the fund that you have a legitimate claim.
- Your Death Benefit claim is successful You tell your lawyer how you want to receive your benefit. We make sure you get your money as soon as possible.
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